Frequently asked questions

Start with the job you need. Early Days: Wash for cleansing, Oil for skin nourishment and massage, both from birth. Little Shield: Daily Wellness Roll-On for ages 6 months–5 years; Comforting Chest Balm for aromatic chest care, suitable from 6 months. The Protect & Comfort Set is for ages 6 months–5 years when using both products.

Choose a set when both jobs fit your routine. Each contains the two full-size products; the current saving is shown on its product page.

The Wash rinses away; the Oil stays on skin. Little Shield uses a ready-diluted liquid Roll-On and a richer butter-and-wax Balm for different uses. Explore Our Approach to ingredients and formulation.

Our cosmetic formulas are independently safety assessed for their intended use. Safety assessment is different from evidence that a product produces a particular health outcome. Read about our formulation approach.

Suitability varies by product and age. Read the product-specific label and directions before use. If skin is broken, persistently irritated or under medical care, ask an appropriate healthcare professional.

Early Days Baby Wash and Baby Massage Oil are fragrance-free. Little Shield Roll-On and Comforting Chest Balm contain aromatic essential oils. The adult pendant holds your chosen aroma; essential oil is not included. Check the individual product ingredients and directions before choosing.

Baby Wash: cleanse damp skin and hair, then rinse. Massage Oil: warm a little between your hands and massage onto dry skin.

Roll-On: apply to the areas listed on the pack, up to twice daily. Comforting Chest Balm: Massage a small amount onto the chest, back or soles of the feet, up to twice daily. Suitable from 6 months.

Check Koa or the Calm Aromatherapy Pendant for current availability. A sold-out item cannot be ordered. Ask us about availability; a restock date is not guaranteed.

Koa is a natural linen and organic cotton comforter with 100% cotton filling. Keep the removable heart close to you to pick up your familiar scent, then tuck it securely into Koa’s hidden pocket.

Loved from birth. This does not mean Koa can be used for unsupervised sleep or left in a newborn’s sleep space. Machine wash at 40°C and air dry; do not bleach or tumble dry. See Koa and current availability.

All orders are shipped from the United Kingdom.

Orders are typically dispatched within 1–2 working days.

Delivery times may vary depending on location and seasonal demand.

Standard UK delivery is £3.95 on orders under £30 and free on orders of £30 or more, after discounts. The same threshold applies to each subscription delivery. Standard delivery takes 2–4 business days; Next Working Day delivery is £6.99. See our delivery information and the options quoted at checkout.

Selected products offer a one-time purchase or subscription. Choose the delivery interval and saving shown beside the product; subscription orders renew automatically. You can skip or cancel.

Manage an existing subscription, or contact us for help.

We currently ship within the United Kingdom only. Join our mailing list for international delivery updates.

Read our Returns & Refunds policy for eligibility and next steps. Contact us if you need help with your order.

You can reach us via our Contact page and we’ll be happy to help.